All credit card payments are processed by electronic payment system ASSIST (www.assist.ru). In the ASSIST system, payment security is provided through the SSL Protocol to transmit confidential information from the client to ASSIST server for further processing. Further information transmission is done via private bank networks of the highest protection levels. Confidential data of the client's card (card number and other details) is collected and processed ONLY in the processing center. We do collect or keep this information.
ASSIST supports "Verified by Visa", "MasterCard SecureCode" and "American Express SafeKey" services.
As our company is in Russia, you will be charged in Russian currency (Russian Roubles, RUB). We use Visa/Mastercard/Amex exchange rates, so it will be same amount in your currency that you see in your order.
2. Tickets delivery/collection
Delivery of the tickets is free.
You can cancel or make changes for any reason and receive a full refund.Cancellations and exchanges can be done at any time, but not later than 2 weeks (14 days) before the performance.You can cancel your order within 1 minute - just call us or e-mail us.No any paperwork or faxes are needed.
On 06 June 2020, the Russian Government issued a decree on changes in the conditions and terms for refunding tickets due to a high alert mode announcement in connection with the spread of new coronavirus infection.
In accordance with these changes in case of the rescheduling of performance, you can attend the performance on a new date. In case the performance is canceled an organization has a right to make a refund to a client within 6 months (180 days) from the date of the cancellation of the high alert mode.
If you have any questions, please contact us and we will be glad to assist you: cancel@BolshoiRussia.com
Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
We are specialized tickets service for tickets to the Bolshoi Ballet and Opera Theatre for their events in Moscow, Russia.
If you have any questions, please do not hesitate to contact us
Main Stage 1 Teatralnaya ploschad (1 Theatre Square), Moscow, Russia
New Stage Bol'shaya Dmitrovka Street, 4/2, Moscow, Russia